Veelgestelde vragen (FAQ)

Ordering and Payment

Question: How do I place an order?
Answer:

  1. Choose the product you want to order and click “Add to cart.”
  2. Click “Check out” and fill in your details.
  3. Select a payment method and complete your order. You will receive a confirmation email immediately.

Question: What payment methods do you accept?
Answer:
At MyStore Baby Haven, you can pay securely using:

  • iDEAL
  • PayPal
  • Credit Card (Visa, Mastercard)
  • Klarna (pay later)

Question: Can I change or cancel my order?
Answer:
Yes, if your order has not yet been shipped, we can make adjustments or cancel it. Please contact us at mystorebabyhaven@hotmail.com
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Returns and Exchanges

Question: What is your return policy?
Answer:
You can return your order within 30 days, as long as the products are unused and in their original packaging. Register your return via mystorebabyhaven@hotmail.com

Question: Are there any costs associated with returns?
Answer:
Returns are free for orders above €50. For smaller orders, we charge a fee of €3.95.

Question: How quickly will I get my refund?
Answer:
Once we’ve received and inspected your return, you will receive your refund within 5 business days.

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Customer Service

Question: How can I contact you?
Answer:
You can reach us via:

  • Email: mystorebabyhaven@hotmail,com
  • Live Chat: Available every day from 8:00 AM till 11:00 PM

Question: Do you offer gift cards?
Answer:
No. 

Discounts and Promotions

Question: How can I stay updated on discounts?
Answer:
Sign up for our newsletter at the bottom of the page to receive exclusive deals, discount codes, and updates on new products.